DELIVERY POLICY

Bitcoin Vending Africa Pty Ltd d/b/a BVA (“BVA” “ATM OPS” ,” “us,” “we” or “our”) and any other related entities] collectively referred to as “BVA” or “BVA Affiliates”, welcomes visitors (“You”, “Your”, “Customer”) to its online service (the “Service”). By using its Service you are agreeing to the following Delivery Policy whether or not you are a registered BVA user.

Timing of Delivery

• The digital currency that you purchase will be delivered to the address that you provide. BVA will do its best to deliver your currency within minutes, but in the event of an unforeseen problem, please allow up to 72 hours. The USD cash that you sell your bitcoin for will be dispensed from the location kiosk or agent. BVA will do its best to deliver your currency within minutes, but in the event of an unforeseen problem, please contact customer service immediately via email at atm@bitcoinvendingafrica.com;

Digital Currency Delivery Address

• Your digital currency address can be found in your digital currency wallet. If you don’t have a digital currency wallet, you can obtain one for free from a variety of app stores or websites. You can find some suggested wallets on https://bitcoinvendingafrica.com/en/choose-your-wallet

Desktop Bitcoin Wallet

• Desktop wallets are installed on your computer. They give you complete control over your wallet. You are responsible for protecting your money and doing backups.

Mobile Bitcoin Wallet

• Mobile wallets allow you to bring Bitcoin with you in your pocket. You can exchange bitcoin easily and pay in physical stores by scanning a QR code or using NFC “tap to pay”.

Cash Delivery

• When selling your bitcoin to BVA through the kiosk or agent location teller, once the sale is complete, the cash will be dispensed at the kiosk or through the location agent teller thereafter.

• Incorporation by Reference

Privacy

• You agree that your use of this Service is subject to the Privacy Policy. Personal and certain other information is subject to our Privacy Policy. As a condition of using the Service you agree to the terms of the Privacy Policy, as it may be changed from time to time.

• BVA Affiliates’ Privacy Policy, which is incorporated here by reference, is located at https://bitcoinvendingafrica.com/privacy.

Refund

• You agree that your use of this Service is subject to the Refund Policy. Refunds are subject to our refund policy. As a condition of using the Service you agree to the terms of the Refund Policy, as it may be changed from time to time. BVA Affiliates’ Refund Policy, which is incorporated here by reference, is located at https://bitcoinvendingafrica.com/refund.

Terms of Service

• You agree that your use of this Service is subject to the Terms of Service. BVA Affiliates’ services are subject to Terms of Service. As a condition of using the Service you agree to the Terms of Service, as it may be changed from time to time. BVA Affiliates’ Terms , which is incorporated here by reference, is located a https://bitcoinvendingafrica.com/terms.

Taxes

• You are fully responsible for all taxes.

Contact

• Please note, if you have any questions regarding your transaction, please contact BVA by emailing us at ATM@bitcoinvendingafrica.com or call +27 83 233 9033 immediately so that it may be rectified accordingly.

REFUND POLICY

Bitcoin Vending Africa Pty Ltd d/b/a BVA (“BVA” “ATM OPS” ,” “us,” “we” or “our”) and any other related entities] collectively referred to as “BVA” or “BVA Affiliates”, welcomes visitors (“You”, “Your”, “Customer”) to its online service (the “Service”). By using its Service you are agreeing to the following Refund Policy whether or not you are a registered BVA.co or BVA kiosk user/customer.

Notification

• You must notify BVA’s Customer Service Department via e-mail to atm@bitcoinvendingafrica.com within five (5) business days from the date that you place a purchase order with BVA and follow the instructions provided to you at that time. All refund requests received after this time period are not eligible for a refund.

Cancellation Procedures

• Upon issuance of an order number following a purchase from BVA, you may not cancel the transaction. The transaction may only be offset at BVA’s current asking price.

• If your purchase order is cancelled by BVA – when, for example, a credit card or debit card company or bank declines or requests a refund for a transaction – you are responsible for any deficit between the price at which BVA sold you digital currency and the offsetting current asking price.

Refund Fees

• A five percent (5%) return fee applies to refunds under R100 or a 10% USD administrative fee for any orders over R100.00 (including, but not limited to, interchange fees, general credit refund transaction fees, processing fees, and address verification fees). Any and all market gains on refunds shall belong solely to BVA.

• Without limiting any other legal or equitable rights and remedies that may be available to BVA, BVA may elect to apply any and/or all of your funds in its possession to satisfy your monetary obligations to BVA and/or may offset any obligations that BVA may have to you.

Timing of Refund

• If your refund is approved, the refund will be credited back to you within thirty (30) days of approval.

Cancellation of Account

• BVA reserves the right to cancel your account at any time and for any reason.

• Incorporation by Reference

Privacy

• You agree that your use of this Service is subject to the Privacy Policy. Personal and certain other information is subject to our Privacy Policy. As a condition of using the Service you agree to the terms of the Privacy Policy, as it may be changed from time to time. BVA Affiliates’ Privacy Policy, which is incorporated here by reference, is located at https://bitcoinvendingafrica.com/privacy.

Delivery

• You agree that your use of this Service is subject to the Delivery Policy. Deliveries are subject to our delivery policy. As a condition of using the Service you agree to the terms of the Delivery Policy, as it may be changed from time to time. BVA Affiliates’ Delivery Policy, which is incorporated here by reference, is located at https://bitcoinvendingafrica.com/delivery

Terms of Service

• You agree that your use of this Service is subject to the Terms of Service. BVA Affiliates’ services are subject to Terms of Service. As a condition of using the Service you agree to the Terms of Service, as it may be changed from time to time. BVA Affiliates’ Terms , which is incorporated here by reference, is located at https://bitcoinvendingafrica.com/terms

• You are fully responsible for all taxes.

Contact

• Please note, if you have any questions regarding your transaction, please contact BVA by emailing us at atm@bitcoinvendingafrica.com immediately so that it may be rectified accordingly